TENANT RESOURCES

Rent is due on the FIRST of every month. We provide a three-day grace period. Your rent is late as of midnight on the first, but we give you a grace period until the 4th. If your rent is not received by 5pm on the 4th day of the month, then your account will be automatically charged a late fee. 

Paying rent should be easy! We offer several ways to conveniently pay your rent. Please keep in mind, we do not accept CASH payments. Rent payment options are:

Pay your rent online via your tenant portal – Login to your portal and make an online payment. If you have never set up your portal, feel free to reach out to us to request an activation link. Please include your address, and apartment number in your email.

Use a PaySlip- We can can provide you with a reusable payslip that can be used at any participating 7-11, CVS, or ACE cash Express location to pay via electronic cash.

  You can easily submit a maintenance request through our online resident portal or by calling or texting: (424) 699-3881 

An emergency is defined as a maintenance problem that cannot wait until the next business day. These types of issues are generally categorized as issues that will cause a safety hazard to tenants and/or an imminent damage to property. Example: flooding, overflowing toilet, broken pipe, loss of power inside apartment.  

 Yes, we provide a 24-hr notice before entering your apartment for maintenance/repairs, or the vendor will contact you directly. You are not to be present for maintenance requests, but you must provide us with authorization to access your apartment for repair purposes. except in cases of emergencies.

If you're locked out of your apartment, you can call a local locksmith at your own expense, call your resident manager if your building has one (if they're not available resort to the locksmith option), or call our office during normal business hours to coordinate (charges will apply)

We understand that moving out can be a significant step, and we want to make the process as smooth as possible for you. To submit a move out request through your tenant portal, please follow the instructions below:

1.  Log into Your Tenant Portal:

   - Visit www.southpacificre.com/tenant-portal 

   - Enter your login credentials (username and password) to access your account.

2.  Select "Contact Us" Tab:

   - Once logged in, navigate to the left-hand side tabs.

   - Click on the "Contact Us" tab to proceed.

3.  Choose "Request Notice to Vacate":

   - Under the "Contact Us" section, locate and click on the option titled "Request Notice to Vacate."               

4.  Provide Required Information:

   - After selecting "Request Notice to Vacate," you will be prompted to input necessary information such as:

     - Your full name

     - Current address

     - Move out date

     - Contact information

     - Method of reimbursement (Check or Direct Deposit/ACH)

5.  Select Method of Reimbursement

   - Choose your preferred method of reimbursement:

     - If selecting Direct Deposit/ACH, please note that funds will be available within 3-5 business days after payment initiation.

6.  Submit Your Request:

   - Double-check all the information provided to ensure accuracy.

   - Once verified, submit your move out request by clicking the appropriate button.

That's it! You have successfully submitted your move out request. Management will review your request and confirm the move out date. 

Approximately two weeks before your move-out date, we'll schedule a preliminary inspection to highlight any potential damages that may incur charges. This allows time for necessary repairs before your final move-out. Belongings can remain in place for this inspection.

On your move-out day, all personal belongings must be removed from the apartment. During the final inspection, we'll note any resident-caused damages beyond normal wear and tear. Photos will be taken, and you'll sign off on the inspection findings before returning your keys.

Within 21 days of your move-out, our accounting team will process your Security Deposit Refund along with a breakdown of any charges and relevant invoices. Ensure to provide your security deposit refund method on the move out request.

While many of our buildings are pet-friendly, it's important to check with your resident manager or our office before bringing a pet into your home. Please note that having a pet in a non-pet-friendly building violates the lease agreement. Pet deposits are mandatory for all our pet-friendly properties. Additionally, if you have an Emotional Support Animal (ESA), all fees are waived.

In the event of a break-in, promptly contact local law enforcement to file a report. Additionally, reach out to your insurance provider to initiate a claim.

Please note that South Pacific Real Estate is not liable for theft or damage to personal property or vehicles.

Adding an additional occupant to your lease requires approval. Please contact our office to discuss the process and any necessary documentation.

You can search for a replacement roommate. Once you've found a suitable candidate, they must complete an online application and undergo screening by South Pacific Real Estate Inc. Upon approval, necessary paperwork adjustments will be made.

**Note: South Pacific Real Estate Inc will not intervene in or facilitate Security Deposit refunds or disputes among roommates. Roommates are responsible for resolving any refund discrepancies or disputes independently. Security Deposits from South Pacific Real Estate Inc will only be refunded when all occupants vacate the premises. **

Please call our office so we can further assist you.